Location and Business Hours
Where is Oconee Events Located?
Our office and warehouse is located at: Oconee Events Wedding and Event Rental, 1721 Hog Mountain Road Watkinsville, GA 30677. We are just a few blocks east of the intersection of Publix and Oconee Middle School going towards Highway 441. We deliver thru out the entire Watkinsville and Athens area as well as Lake Oconee, Greensboro, Madison, Lexington, Jefferson and Commerce. We are conveniently located near Highway 441. We welcome your visit to our facility.
Placing Your Order
When should I reserve my equipment?
We recommend that you place your order as early as possible prior to your event. Quantities are limited, and availability is on a first come first served basis. This is especially important during holiday times and during the busy Spring and Fall months. We will always however, try our best to accommodate your last minute needs. We’re here to make your event successful.
How do I make a reservation?
You are welcome to visit to our facility and see our inventory in person. If this is not feasible, call us on the telephone for service. You may ask for a written quote, however a reservation is CONFIRMED when a reservation deposit of 50% of the rental charges has been received. Deposits are accepted by telephone / fax using a major credit card issued to the renter. Customers with prearranged ‘house charge’ privileges may provide a signed reservation form or written purchase order to confirm a reservation. Please be sure of your rental needs and event dates. In order for us to reliably honor all customer requests, reservation deposits are not refundable. Reasonable adjustments (not full cancellations) to your order are certainly accepted. Your reservation deposit may be applied to your rental charges upon the ‘opening’ of your rental contract. Reservation deposits may be made in cash or thru the authorization of a major credit card. Checks are gladly accepted only when presented at least 2 weeks prior to your event. In the event you must cancel your reservation, any major credit card(s) on file for your event account will be charged with the 50% reservation fee. For additional details, please feel free to discuss our policies with your rental representative.
What about payment and security deposits?
Customers without ‘house charge’ privileges must make full payment upon receipt of equipment. A security deposit equal to a minimum of 50% of the rental charges is required while equipment is in your possession. Security deposits may be made in cash or thru the authorization of a major credit card. Checks are gladly accepted only when presented at least 2 weeks prior to your event. Any additional charges incurred, such as additional rent or cleaning fees etc. will be deducted from the refund of your security deposit. Any additional balance will be charged to your credit card on file or settled upon the ‘closing’ of your order. Payment from customers with ‘house charge’ privileges is due upon receipt of invoice.
Do you deliver??
Yes we do. We have one of the largest delivery fleets among rental companies in the Georgia area. Our uniformed crews serve Northeast Georgia including Athens, Oconee County, Lake Oconee, Jackson County and more.
What are your hours for pickup and delivery?
You may specify morning (8am-noon) or afternoon (noon-5pm) service and we will do our best to accommodate you. You are welcome to call us the morning of service and we will do our best to provide you with a more accurate time range for your stop. On any given day we have several trucks on the road to service our customers. Each truck may make several stops. Sometimes due to unforseen circumstances, a driver may be detained at one location, which unfortunately delays the rest of the routed stops. It is best to have us deliver your order the day before your event. There will be no additional rental charges incurred. If timing is critical, we can arrange ‘Time Specific’ service.
Can I specify a delivery/pickup time?
Absolutely. For some events, a ‘Time Specific’, ‘Off Hours’ or ‘Same Day’ delivery / pick up may be necessary. We’re happy to accommodate your special requests for a nominal additional fee. Please make these arrangements as early as possible before your event.
What services should I expect upon delivery?
Standard delivery service includes unloading and neatly stacking equipment on the dock, in the garage or any another mutually convenient place within a reasonable distance of our truck. Equipment should be returned and stacked in the same location for our crew to pick up following your event. Our rates do not include carrying of equipment up or down stairs, or more than 50 feet from our truck. If necessary, ‘Special Service’ arrangements can be made in advance of for a nominal fee. We will be happy to accommodate your special needs. Please allow time to inspect and count all equipment upon delivery, and to verify our counts upon pick up. Discrepancies must be addressed at the time of service. Unless you are a ‘Charge’ customer, the balance of rental charges and deposit if applicable is expected upon delivery of your order.
Does Oconee Events set up and take down the rental equipment?
Some items, such as tents, staging, flooring etc. require professional set up. This service is included in the rental rate. Full service set up and take down of other items, such as tables and chairs are available at a nominal additional charge. These arrangements must be made before your scheduled service.
What if I would like to add or reduce my order after delivery?
You may pick up additional equipment from us, or if time allows it, we will make another delivery to your location for an additional delivery charge plus a rush charge if applicable. Our trucks usually leave for their routes early in the morning. Once equipment has left our warehouse to be delivered to you, we unfortunately cannot reduce or cancel the rental charges.
General Rental Questions
What do I do if something is missing or breaks?
We insist that you inspect and count all rental items when received to ensure that everything that is stated on the contract is in good order. Any discrepancies should be reported to our office immediately and we will try to correct the problem or adjust your contract prior to your event. Please do not wait until after your event to report any discrepancies. You are responsible for the security of our equipment while in your possession. Please make sure that all items are in a secure location and protected from the weather. Missing and broken items are billed at replacement value and these charges are payable upon ‘closing’ of your order. If items are found after this time, we will promptly issue you a refund.
Regarding prices, what is a 'rental period'?
If we have delivered your order to you, the rental period for a one day charge ends upon our pick up of the order. For policies regarding the rental period for MULTIPLE DAY EVENTS and for items that are rented on a weekly or monthly basis, consult with your rental representative. Generous extended term rates are available for most items, but ONLY when arranged in advance of the rental period.
What if I would like to rent something that I don't see listed?
Please call us! We are constantly adding new items to our inventory and if we can’t provide it, we’ll be happy to point you in the right direction.
Do I have to clean my equipment before returning it?
Yes. For most items, all that we ask is that you return equipment in the same condition as you received it. Linen just needs to be dry, shaken out and placed in the return bag provided. Food service items must be well rinsed and free of any food, oils or beverage residue. Canopies and fun jumps must be dry and free of soil, leaves and other debris. Tables must be free of staples etc. Cleaning charges are at least 50% of the daily rental rate and are payable upon return. Please ask your rental representative any questions that you may have regarding our cleaning policy.